Welcome you to read Manhattan warranty policy:
In order to provide better services and higher quality of products to our customers and our terminal consumers,
we have had a meeting with some customers, our staffs, administratives and some consumers. Also we have
made some investigation and research, then the warranty policy come out, kindly please read it as below:
1. This is warranty policy is only valid for our direct customers( authorized dealers, importors, wholesalers,
our shops, supermarkets, network dealers) , not for the terminal consumers only if the consumer buy the
product directly from our factory office or from our company direct network shops.
2. The warranty is limited one year. (the date from the goods on board day to the next corresponding date.)
3. Within the warranty year, if consumers catch problems (the probelems will be detailed and be explained)
caused by product itself, they can send the product to the designated authorized shops or services center ,
our distributors or importors or authorized dealers must welcome the consuers warmly and politely.
4.The problems explaination:
what the problems we (or our importors/authorized dealers/our wholersalers ) can accept?
if functions can not work ( need to study if this was caused by man-made or abused) ;
if software can not work ( need to study if this was caused by man-made or abused) ;
if hardware can not work ( need to study if this was caused by man-made or abused) ;
5.What the warranty does not cover:
Misuse or failure to follow the product directions, improper installation and operation, or placement.
Improper maintenance. If need maintenance, please read the user manual and follow the instuctions.
Accident, neglect, fire, water, lightening or other acts of nature, unauthorized product.
External causes, such as electric power fluctuations or failure.
If the product materials doesn't get our approval but you use.
The product is converted.
More info and stratigical business cooperation partners, if need detail and more info about warranty ,
please inquiry to our sales person or sales manager.
All in all, we are always in the position to serve you and make better for everything.